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Welcome to Isla

Terms & Conditions

SERVICE GUARANTEE & PAYMENT POLICY

 

  1.  In order to receive the optimum benefit from your treatment, please arrive 10 min before your appointment time. 

  2. In case of late arrival, your treatment will may have to end at the scheduled time in order to avoid delaying the next client scheduled. Thank you for keeping this in mind! 

  3. We guarantee our hair services with the usage of professional maintenance products.

  4. Please notify us within 3 days of the service date with any problems and/or concerns regarding your service, we will gladly correct any problems. Refunds are not available.

  5. Full payment is expected the same day your service is provided. We accept Visa, Mastercard, and cash only. No cash refunds are given on gift certificates or retail products.

  6. NO SHOW POLICY: After two (2) non-emergency cancellations and/or no-shows, Isla Advanced Skincare & Hair may request a 50 % advanced payment fee for future appointments.

  7. CANCELLATION POLICY: Because our salon and spa appointments are reserved specifically for you, we request a 24 hour notice for any cancellations.

  8. CHILDREN POLICY: Isla Advanced Skincare & Hair wants to provide a relaxed and enjoyable atmosphere for all of their clients. Due to safety and insurance concerns, we ask that children only be in the spa when they have an appointment.  

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13567 NC-50 B, Surf City, NC 28445

 (910) 803-0601

islaskinspa@gmail.com

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© 2020 Isla Advanced Skincare and Hair